Navigating Hospitality: Glenn Haussman’s Journey of Passion and Resilience


Glenn Haussman is a name synonymous with innovation and expertise in the hospitality industry. As the founder and host of the No Vacancy podcast, as well as the driving force behind NoVacancyNews.com, he has dedicated his career to educating, empowering, and entertaining professionals in the hospitality sector. Glenn also plays the role of a panel facilitator, keynote speaker, educator, and consultant, aiming to help others find success in their careers. His journey into hospitality is unique, marked by serendipity and a lifelong passion for travel and exploration. Glenn’s entrance into the hospitality industry began somewhat unexpectedly. In 1996, he came across an advertisement in a magazine that led him to a position at Hotel Business Magazine. Before this opportunity, he had spent his early career as a music and entertainment writer. However, the moment he stepped into the hospitality world, he found his true calling. Glenn describes this transition as a divine intervention, stating that it felt like “heaven.” At EliteX, we are proud to have Glenn Haussman as part of the edition: 10 Elite Leaders in Hospitality, 2024.

His fascination with travel played a significant role in this journey. Glenn has always been intrigued by the idea of staying in hotels, where each guestroom opened up a world of adventure. The excitement of checking into a hotel symbolizes the thrill of travel for him, making the hospitality industry a perfect fit. For Glenn, success in the hospitality industry is not merely about accolades or financial gain. Instead, he defines it through personal growth and the continuous pursuit of goals. He believes in setting challenges for himself and surpassing them, focusing on self-improvement rather than comparing his achievements to others. “It’s about making myself comfortable with uncomfortable challenges,” he says, which keeps him motivated and engaged in his work.

“Embrace challenges that push you out of your comfort zone; true personal growth comes from overcoming obstacles and learning from failure.”

Like many in the hospitality sector, Glenn faced significant challenges during the COVID-19 pandemic. The onset of the pandemic disrupted his entire business model, rendering keynote speaking engagements irrelevant and impacting advertising opportunities in trade magazines. Rather than succumbing to despair, Glenn chose to remain connected to his community. He communicated with his audience daily, providing a sense of stability and purpose during a tumultuous time. This commitment not only helped him cope but also paved the way for the future of his business. The hospitality industry is ever-evolving, and Glenn has adapted to these changes by embracing technology. The rise of social media and affordable video technology has transformed how he communicates with his audience. The pandemic forced him to reinvent his approach, and for two years, he engaged with his community live, every day. This shift allowed him to connect directly with his audience, fostering a deeper relationship.

Glenn observes that technology is not only reshaping how he operates but is also revolutionizing the hospitality industry. He notes that it helps hoteliers connect with guests in unprecedented ways while also controlling costs. As expenses continue to rise, these technological advancements are crucial for maintaining a competitive edge. Glenn emphasizes that without technology and social media, his business would not exist. He reflects on how, as a young professional, he could never have imagined creating a home-based studio that connects him with his audience in real-time. This capability has been transformative, allowing him to engage and share insights with hospitality professionals like never before. Maintaining high standards while staying innovative is a constant challenge for Glenn. He acknowledges that focusing on the little details is essential; neglecting them can lead to mediocrity. Early in his career, he struggled with attention to detail but learned that these small aspects are the building blocks of success. While he continues to face this challenge, he has developed a better understanding of its importance.

“In the hospitality industry, it’s the little details that form the foundation of success; neglecting them can lead to mediocrity.”

Looking ahead, Glenn sees a continued connection to technologies that enhance the guest experience while simultaneously lowering expenses. He believes that these two elements are fundamental to the industry’s future. As hoteliers harness technology to improve operations, they must also remember the ultimate purpose of these advancements: to provide a memorable experience for guests. For those just starting their journey in hospitality, Glenn offers valuable advice: embrace challenges that push you out of your comfort zone. Personal growth often stems from facing difficulties and learning from failures. He encourages newcomers to try new things, accept the possibility of failure, and not to take setbacks personally. “Be bold, be brave, and don’t worry,” he advises. Passionate and hardworking individuals always find a way to navigate obstacles, and challenges are simply part of the journey.

Rather than attributing his success to a single key partnership or collaboration, Glenn highlights the importance of nurturing relationships over time. He believes that building a network of contacts is crucial for growth. After decades in the industry, he has cultivated numerous relationships that open doors to opportunities. “Without them, I’d have nothing,” he states, underscoring the value of these connections. Looking ahead, Glenn aims to continue his mission of educating, empowering, and entertaining hospitality professionals while embracing new technologies. He recognizes the hospitality industry as one of the greatest fields in the world, providing opportunities for individuals to support their families. Glenn’s vision is to share the joy and love he experiences in this industry with others, encouraging more people to explore its possibilities.

Glenn Haussman’s journey in the hospitality industry is a testament to the power of passion, resilience, and adaptability. From his unexpected entry into the field to his current role as a leading voice in hospitality, Glenn has demonstrated that success is rooted in personal growth, connection, and the willingness to embrace change. As he continues to inspire others through his work, he remains committed to uplifting the hospitality community and fostering a brighter future for all involved. His story serves as an inspiration for both newcomers and seasoned professionals, reminding them that with hard work, dedication, and the right mindset, success is always within reach.

“Success is about setting goals for yourself and continually pushing beyond them, focusing on personal growth rather than comparisons.”