Pradeep Goel | Founder | Solve.Care
Pradeep Goel the founder of Solve. Care has over 30 years of experience in blockchain, finance, technology, and healthcare and has held the positions of CEO, COO, CIO and CTO roles at various insurance, technology and healthcare companies.
He has designed and built solutions for public programs such as Medicaid eligibility and enrollment, Medicare claims, children’s health insurance and welfare programs administration such as the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF), both in the US and internationally.
Pradeep was also deeply involved with the healthcare initiatives of both the Bush and Obama administrations to design and build several public program solutions under the Health Savings Act and Affordable Care Act.
Before founding Solve. Care, he built 4 healthcare IT companies from the ground up. He has been in Deloitte’s Technology Fast 500, INC500/5000 fastest growing companies lists multiple times and has also been included in the 100 most promising entrepreneurs globally, compiled by Goldman Sachs.
We spoke with Pradeep to get a sense of his background as a business leader and his plans for the organization.
Elite X (EX): Thank you for doing this with us, Pradeep. Can you please enlighten our readers a bit about your organization and what it does?
Pradeep Goel (PG): Yes definitely. Solve. Care was launched in 2017. It provides a decentralized healthcare platform that uses blockchain to improve the way how healthcare is accessed, administered, and paid for.
We also have offices in the US, Ukraine, Estonia, Hungary, South Korea, and India. Our partners, advisory board, and employees work around the world.
The purpose of the platform is to eliminate current issues in healthcare, including inefficiencies, delays in care, insurance fraud, and wasteful spending in the industry. The platform allows for the rapid configuration and launch of customized web3 health networks that are automatically secure, tokenized, decentralized, and autonomous.
I am pleased to say that Solve. Care is the first global company in history to utilize blockchain technology and digital currency for value-based payments in healthcare that improves care outcomes.
The core Solve. The care team numbers over 100 full-time specialists, working worldwide, with hundreds of contractors and advisors.
Our company provides the following services:
Care. Platform – Our main product is the decentralized healthcare platform where our clients can rapidly author and roll out digital health networks to serve their clients.
Care. Labs – This is our developer portal. It is an Imaginarium. A place where one can dream up their perfect and ideal digital health network. Then, simply define the roles of participants in the network, the actions they will take, events that will happen, and Care. Labs do the rest for you. It is a breakthrough in Web3 development. Enterprises can harness the power of blockchain and Web 3 with incredible ease, without even having to understand how Web 3 or blockchain works. Publish digital health solutions that get used by millions (but don’t cost millions) within a matter of days or weeks.
Digital health networks that have been launched on the Solve. Care Platform includes:
1. Employee health and wellness – Team.Care Network, a Care Network for employers who want to improve employee engagement while monitoring their health and well-being. Clients include Angel Kids Pediatrics in Florida and The Collaborative Group of Charter Schools in California
2. Diabetes care management – Diabetes Care Network, a population health management network that coordinates and improves the care for patients with type 2 diabetes, sponsored by Boehringer Ingelheim.
3. Medical Transportation – In partnership with Uber Health and Lyft, users can book non-emergency medical transportation for their healthcare appointments.
4. Value-based payments to doctors – Provider Rewards Program, built for Arizona Care Network, to reward and incentivize healthcare providers to improve outcomes for their patients.
EX: Since its launch Solve. Care has shown tremendous growth and progress. What is the secret behind its success?
PG: I would say the following three factors have contributed immensely to our success and helped us survive the cutthroat competition in the market.
– Our VISION is to redefine care coordination, benefits administration, and payments for all stakeholders while empowering consumers and reducing healthcare costs by billions.
– Our MISSION is to make healthcare work better for ourselves, our parents, children, society, business, and the global economy
– Our ABILITY enables our clients to roll out Web3 health solutions that get used by millions but don’t cost millions in a matter of days or weeks. They achieve better ROI at very low risk.
EX: “A journey of a thousand miles begins with a single step”. What has been the first step in your journey of a thousand miles?
PG: Solve. Care is the result of more than two and a half decades spent working as an executive in healthcare, insurance, and IT. It was here the inefficiencies inherent in the healthcare industry were laid bare and I vowed to do all I could to make the space more efficient, accessible, and secure.
On a personal level, I have also experienced first-hand the difficulties and inefficiencies with our healthcare system as my young son has a developmental disorder and requires continuous care. I am determined to “solve healthcare” and so, Solve. Care was born.
EX: A person may look strong on the outside but may need another’s emotional support. Who is that one person who has left a lasting impression on your life?
PG:There are many, many people I am grateful for, especially those who have helped to push me to where I am today. In my early 20s, at one of the first companies I worked at, I had a manager who taught me many things I still use to this day. He expanded my views on how to run a business. One such lesson was not to focus on the problems but to focus on the people. Whether it is clients or employees, it is people that make decisions.
I remember when I started one of my earlier companies, I pushed the business hard to hit very high sales figures. When I was stressed about reaching those results, I asked him for advice. He answered me with a simple question, “What’s the rush?”. I remember being perplexed at first, but he went on to ask me why sales targets have to be my definition of success. Success can also be measured by customer loyalty or employee happiness.
Even today I sometimes find myself asking, “What would he do in this situation?” or “How would he react to this?”. Not necessarily to do exactly as he would but just to get another perspective. Being able to view a situation through someone else’s eyes can help to find innovative ways to solve a problem.
EX: John F Kennedy once quoted, “Leadership and learning are indispensable to each other”. As a Founder-CEO how are you putting this quote into practice in your daily life?
PG: I am a firm believer in that, “There are no failures in life, only lessons”. Is that you will not always succeed at every small detail. Introspection is always important, it’s great to ask yourself how and why something may have gone wrong, but don’t dwell. You just need to pick yourself up and find another way.
EX: “Success is best when shared”. Can we say this quote is cent accurate for your organization and the achievements your company has seen over the years?
PG: Definitely. I am proud of the team we have built here at Solve.Care. It is because of the team and their achievements, that have brought me to where I am today. This being a multicultural team from all over the world allows for different perspectives and approaches. One thing I am proud of is the communication, the culture in the company is so open and that helps build towards innovation.
EX: “A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others”. As a CEO how can one put this quote to practice in our daily life?
PG: According to me the following dynamics play a major role:
– Having a good mentor is important, I learned this first-hand. I had a manager in my early 20s that I learned quite a bit from. I am a firm believer that every leader needs to have a mentor to provide a different perspective.
– Read as much as you can, and always be learning something new.
– Create little rituals or routines to re-energize yourself, and remember to take time for yourself, this is something you should already be doing every day if possible, even if it is just 10 minutes out of your busy schedule.
– Don’t retreat and disconnect yourself from people either, more often than not, you can probably find a solution or at least bounce ideas off of someone else.
EX: “The future is completely open, and we are writing it a moment to moment.” What are you writing at the moment and for the plans of your organization?
PG: Professionally, my goal is to Solve.Care to be a long-term sustainable organization. My main goal is for my business to outlive itself and the current management. I would be proud for the company to be sustainable enough to hand it over to the next generation of managers. Our ambition is to have a lasting legacy.
EX: “Almost everything will work again if you unplug it for a few minutes, including you”. How do you unplug from work?
PG: As I mentioned earlier, I love to read and to keep learning. But, if I want to unplug and clear my mind it has to be exercised. When you find the proper intensity in good work out it clears your mind and challenges you at the same time. I try my best to take 30 minutes to an hour every day. It helps me focus mentally and physically while letting me be in control.